- multi - licensed fintech group with worldwide offices including Cyprus, Romania,
- rewarding working environment with great room for growth and success
- hybrid working model, bonus, private medical amongst other benefits
Our client, a very well established fintech group with operations expanding globally and several licenses in a number of different jurisdictions, is looking to hire a professional and experienced Head of EU Sales to add strategic value with the company's further growth and development.
The company has invested a respectable amount in strategic expansion, and a Head of EU sales you will be playing a pivotal role in the Company's success. The group expands with offices from Romania, Cyprus, UAE, South Africa, and other satellite locations
If you are looking for your professional long term challenge and you can add true value in the company's professional approach to clients then this role might be for you.
Duties and Responsibilities:- Ensures that the team contacts existing clients and offers information, assistance regarding the Company’s products, campaigns, and services
- Ensures the team promptly addresses queries and provides customer feedback swiftly.
- Explains, trains and ensures that the team is following and is knowledgeable about new and existing regulatory requirements
- Ensures that all clients receive high-quality information about the Company’s products and maintains customer satisfaction
- Ensures that the team is presenting the risks involved in the clients experience in trading
- Ensures that the team does not use unethical ways to discuss and approach clients as well as ensures the team provides useful information and insights in a professional manner without providing investment advice
- Ensures that the team keeps up with proper means of communication with the clients according to the company protocols and regulatory requirements
- Ensures that the team always uses professional and polite manner
- Ensures that the team acts fairly in relation to clients, offers complete information about products, explains and identifies where the client can find the necessary information on the company’s website
- Completes staff operational requirements by scheduling and assigning tasks to employees; follows up on work results
- Maintains professional and technical knowledge
- Establishes personal networks
- Contributes to team effort and leading by example by accomplishing good personal results
- Liaises with other departments in constructing a better product and provides feedback
- Offers strategic input in the automation processes and projects, policies and general customer flow and experience
Requirements:- Minimum 2 years of experience as a Team Manager or in a similar leadership role in the financial markets industry.
- Strong understanding of financial services industry, market dynamics and regulatory environment
- Proven ability to lead, manage, and motivate teams
- In constant need of evolving and using new technologies
- Strong analytical and decision-making skills for handling challenges and improving team performance.
- Strong team player
- Excellent verbal and written communication skills in English, additional languages are a plus.
- Bachelor’s degree in Business, Management, or related field preferred.
The client offers a fantastic working environment for personal and professional growth and rewards own initiative and team efforts. In addition to a competitive salary you will be offered a private medical insurance performance bonus, other team incentives as well as a hybrid working status.