Danish Customer Account Advisor

• Native or Fluent Speaker in Danish OR Dutch
• Customer centric mindset
• Very attractive Salary and relocation package on offer

Summary

Imagine living in a place where you can enjoy 300 days of sunshine each year and some of the most beautiful beaches offering everything from quiet getaways to thrilling diving spots. Malta boasts an incredibly diverse community of expats from all over the world, and the cost of living is relatively low compared to other European countries.

With low employee tax rates, your salary goes further, and you can take advantage of great direct flight connections to the rest of the world. Malta also offers one of the best healthcare systems globally, and an amazing variety of food to satisfy all tastebuds. Plus, the laid-back Mediterranean lifestyle and vibrant social life make Malta an ideal destination for those seeking both professional and personal fulfillment.

The Job:

We are seeking enthusiastic and people-centric individuals for the role of European Customer Service Advisor to join our team in Malta. You’ll work in our sunny Malta offices, with breathtaking seaside views, assisting loyal customers through email, live chat, and phone support. If you’re looking to join a dynamic, fun environment with plenty of opportunities to grow, this could be the role for you.

Work Benefits:

• Paid Company Accommodation for the first 6 weeks (we’ll even pick you up from the airport!). Apartments are located within walking distance from our exciting offices.
• Relocation Flights to Malta covered,
• 38 holiday days per year (including public holidays).
• Comprehensive Health and Life Insurance.
• Birthday leave—never work on your birthday!
• Gym Membership to keep you fit and healthy.
• Fruit and snacks provided daily in the office.
• Frequent social events to connect with your colleagues.

About the Role:

As a Customer Service Advisor, you’ll be responsible for providing personalized, positive support to our customers via Live Chat, phone, and email. With 10 weeks of classroom and on-the-job training, you’ll be equipped to handle a wide variety of customer account queries in a multicultural and energetic environment. You'll also collaborate with internal teams to ensure the best customer experience.

Key Responsibilities:

• Offering exceptional customer support via live chat, email, and phone.
• Collaborating with other departments to resolve customer issues.
• Using internal tools to provide efficient customer service.
• Staying up to date with policies, procedures, and regulations.

What We’re Looking For:

• Fluent or native-level communication in Danish OR Dutch
• Strong English communication skills.
• A passion for delivering excellent customer service.
• A team player who loves solving problems and coming up with creative ideas to enhance the customer experience.
• Literacy and numeracy skills with a strong work ethic.