- Very stable employer with opportunities for growth
- International team based in Cyprus and UAE
- Innovative payment solutions with state of the art technologies
Our client, a well known established payment solutions provider with offices in Limassol and Dubai, is looking to hire a Senior Product Manager to join their product team in Limassol, and be responsible for developing their back office function for merchants. The successful candidate will have strong experience in a similar position and have a deep understanding on how all merchant back office requirements are met and will ensure to provide them with user friendly visibility into their transactions, payment methods, reports, analytics, and more.
Duties and responsibilities ● Develop a strategic vision and roadmap for the backoffice, aligning it with the overall company objectives and merchant requirements.
● Conduct market research and competitor analysis to identify trends, best practices, and opportunities for improvement in the backoffice functionality.
● Collaborate with stakeholders, including merchants, internal teams, and senior management, to gather requirements and prioritize features and enhancements.
● Work closely with engineering, design, and QA teams to ensure timely and successful delivery of product releases.
● Conduct user acceptance testing and gather feedback from merchants to validate the usability and effectiveness of the backoffice features.
● Continuously monitor and analyze key performance indicators (KPIs) related to the backoffice, such as user engagement, adoption rates, and customer satisfaction, and take appropriate actions for improvement.
● Collaborate with the customer support team to understand merchant pain points and feedback, and translate them into actionable product improvements.
● Advocate for the merchant's perspective and ensure a seamless user experience within the backoffice.
● Provide training and documentation to merchants on how to effectively use the backoffice features and resolve any issues they may encounter.
● Work closely with other product managers and teams, such as integration, API, and security, to ensure smooth integration and interoperability of the backoffice with other platform components.
Experience and qualifications needed: ● Deep understanding of payment orchestration platforms, payment service providers (PSPs), and the payments industry.
● Familiarity with the operational aspects of merchant backoffice systems, including transaction management, payment methods, reporting, and analytics.
● Proven track record of at least 3 years in a product management role, preferably in a similar domain.
● Experience in managing complex B2B software products, with a focus on user experience and customer satisfaction.
● Ability to analyze data, identify trends, and make data-driven decisions.
● Proficiency in using analytics tools to monitor product performance and derive insights.
● Excellent written and verbal communication skills, with the ability to effectively collaborate with cross-functional teams and stakeholders.
● Passion for understanding customer needs and delivering exceptional user experiences.
● Ability to empathize with merchants and translate their requirements into actionable product enhancements.
The client offered a fantastic working environment with working flexibility and opportunities for further development. They offer a complete competitive package with benefits.