Finnish CS

• Private health insurance
• Various opportunities for growth and learning
• Company-sponsored events

In this role, you’ll be the go-to person for Finnish-speaking customers, providing an exceptional experience on the platform and helping to create a safe and enjoyable environment.

Key Responsibilities

• Provide top-notch support and resolve queries for Finnish and English-speaking players via live chat and email.
• Guide customers through the website, assisting with navigation, account setup, and account management.
• Work closely with teams such as Payments & Fraud to ensure a secure gaming environment.
• Collect and relay customer feedback to internal teams, helping improve services and user experience.

What We’re Looking For

• Fluency in Finnish and English; additional languages are an asset.
• Previous experience in customer service, ideally in the iGaming industry or a similarly fast-paced online sector.
• Strong communication and interpersonal skills.
• Ability to work independently as well as part of a team.
• Willingness to work various shifts, including evenings and weekends.

Skills

• Problem-solving mindset with a proactive approach.
• Patience and empathy to effectively address customer concerns.
• Excellent organizational and multitasking abilities.
• Technical familiarity with online gaming platforms.

Are you ready to make a difference in a vibrant and fast-growing industry? Apply now to explore this fantastic opportunity in Malta!