Finnish CS

• Fast-paced iGaming environment
• Flexible options available
• Join a growing international team

Our client is looking for a motivated and customer-oriented Finnish-speaking Customer Support Representative to join a growing team in the dynamic iGaming industry. You will be the first point of contact for players, providing top-tier support and ensuring a smooth and enjoyable user experience.
Key Responsibilities:

• Deliver outstanding customer service via live chat and email to Finnish-speaking players
• Assist with inquiries related to accounts, payments, bonuses, and general troubleshooting
• Work closely with internal departments (payments, tech, compliance) to resolve issues
• Ensure compliance with company policies, procedures, and responsible gaming guidelines
• Contribute to the improvement of support processes and player satisfaction
• Maintain a professional, friendly, and solution-focused tone in every interaction

Requirements:

• Native or fluent proficiency in Finnish (spoken and written)
• Strong command of English
• Previous experience in customer support, ideally within the iGaming sector
• Excellent communication and problem-solving skills
• Ability to work independently and as part of a team
• Flexibility to work in shifts, including evenings and weekends

Preferred:

• Experience with live chat platforms and CRM tools
• Knowledge of online casino games and customer journeys