Team Lead - Responsible Gaming & Compliance

• Top 3 Operator
• Hybrid

In this role, you’ll be guiding, mentoring, and motivating a team responsible for implementing responsible gaming and compliance policies. You’ll monitor performance, optimize processes, and drive continuous improvement—all while ensuring we remain fully compliant in this highly regulated industry.
If you have experience leading teams and a passion for compliance, gaming regulations, and customer protection, this is your chance to make a real impact in one of the fastest-growing sectors of the digital entertainment industry.
  
What You’ll Be Doing
Leadership & Team Management:

• Oversee daily operations, allocate tasks, and set deadlines to ensure compliance with business and regulatory requirements.
• Monitor team performance, provide mentorship, and identify training needs.
• Conduct regular feedback sessions and performance reviews to support employee development.
• Ensure adequate staffing and effective scheduling to maintain operational efficiency.
• Foster a positive and motivated work environment.

  
Compliance & Responsible Gaming Oversight:

• Implement, develop, and monitor responsible gaming and compliance policies.
• Ensure all company policies and regulatory guidelines are followed.
• Support internal and external audits and regulatory requests.
• Collaborate with key stakeholders to maintain the highest industry standards.

  
Process Optimization & Reporting:

• Continuously evaluate team performance and process efficiency.
• Deliver reports on team productivity, quality, and operational KPIs.
• Identify areas for improvement and develop strategies for optimization.

  
Collaboration & Communication:

• Liaise with other departments, including legal, compliance, and customer service.
• Keep the team informed about regulatory updates and internal changes.
• Contribute to hiring and onboarding new employees as needed.

  
What We’re Looking For
  
Must-Have:
✔ Experience in a leadership role and/or the gambling industry.
✔ Business-level Dutch and English (spoken & written).
✔ Strong communication, networking, and conflict-resolution skills.
✔ Analytical mindset with a keen eye for process optimization and problem-solving.
✔ Ability to work under tight deadlines in a fast-paced, ever-evolving environment.
✔ Proficiency in Microsoft Office (Word, Excel, PowerPoint).
✔ A self-starter who can work independently and inspire others.
  
Nice-to-Have (but not required!):
✔ Experience in Responsible Gaming, Compliance, or Legal fields.
✔ Understanding of contact center performance metrics and evaluation methods.
✔ Knowledge of gambling laws and industry best practices.
✔ A degree in Law or a related field is a plus.
  
Not ticking every box? No problem! If you have leadership experience and an interest in gaming compliance, we still want to hear from you! 
  
Why You’ll Love Working Here
  
Diverse & Inclusive Culture – We celebrate different backgrounds, experiences, and perspectives.
Career Growth & Development – We believe in continuous learning and offer plenty of opportunities to upskill and advance.
Industry-Leading Innovation – Be part of a cutting-edge company setting new standards in interactive entertainment.
Competitive Salary & Benefits – Enjoy great perks, from flexible work arrangements to generous leave policies.